Yes, it is possible. Such a need may arise if something goes wrong with your device – for example, it is lost.
In order to access the bank profile through a foreign device in emergency cases, the existing user must log out of his profile by clicking on his first and last name initials and “Logout” in the app. The other user must then authenticate with the personal code and the INDEXO Bank PIN code they created. After this step, you will need to confirm your identity either with the INDEXO Bank application on the old device, if it is available, or with one of the identity verification services – SmartID, eParaksts Mobile or biometric verification (it will require an ID card or passport). Once this is done, access to the profile will be activated on the new device.
If, as a result of an emergency, you have used INDEXO Bank on a device belonging to another person, after authorization, for your own security, we recommend disconnecting the foreign device – press your first and last name in the INDEXO Bank app, then select “Settings” and “Connected devices”.